Return Policy

At SendYouu.com, we operate a unique cross-border procurement model where products are sourced and imported from international markets specifically upon customer request. As a result, we do not accept returns or exchanges once an order is confirmed and processed. This policy ensures transparency in pricing and helps us keep our costs competitive by avoiding unnecessary logistical overheads. We kindly ask our customers to review product details carefully and reach out to our support team if any clarification is needed before placing an order.

Because we import products directly from countries like the USA, Japan, and others on a per-order basis, each item is treated as a custom request. Therefore, cancellations, changes, or returns cannot be accommodated after the purchase has been finalized. However, we are committed to delivering what you ordered. In the rare event that an item arrives damaged, incorrect, or defective, customers must notify us within 48 hours of delivery with clear evidence (such as photos or videos) to allow us to investigate and resolve the issue. While we cannot guarantee a refund or replacement, we will work with our partners and suppliers to try to find a suitable solution where possible.

To ensure a smooth shopping experience, we encourage all customers to:

• Read product descriptions, specifications, and size charts carefully before ordering.
• Use our Product Inquiry feature to verify custom items not listed on the website.
• Double-check order details such as product variant, quantity, and delivery address at checkout.
• Contact our support team for guidance before placing high-value or technical product orders.
• Inspect the package upon delivery and report any issue immediately within the allowed timeframe.

Thank you for understanding our policy. Our goal is to provide a trustworthy, transparent, and efficient international shopping experience. By working together, we can ensure satisfaction despite the return restrictions.